For me, it came down to the three C’s: Leslie is caring, concerned and compassionate.
I went to her office to address a hearing problem. What I found was a practitioner who cares about the whole person. She recognized how much hearing clearly meant to me and my quality of life. She wasn’t willing to accept the worn-out excuse I was used to getting, that a hearing loss often comes with aging and there’s nothing that can be done about it. And neither was I.
I had a unique problem, one that other professionals in the field were unwilling to put the time and effort into solving. But Leslie worked with me, finding solutions that fit my lifestyle and that I was comfortable with. Her determination to help me is so refreshing in this one-size-fits-all world. The personal touch--the time she took with me--meant so much as I grappled with my hearing loss.
Thanks to Leslie, I can now enjoy shows, movies, talking to my friends, and I can keep working.
Because Leslie listens, I can hear!
Stella G., Randolph, New Jersey
Dear Leslie E. Herman,
Our sincere appreciation for your knowledge and kindness. It has made a difference in both of our lives. What a wonderful gift to be able to help so many people to relex and communicate with people again.
Dorothy and Ray M.
"I am an energetic 87 year old woman, who was told I kept forgetting things, and my doctor diagnosed me with possible Alzheimers and I was put on Aricept. Fast-forward to my appt. with Dr. Leslie Herman. She was extremely professional and suggested a new hearing aid she believed would be advantageous over the one I was wearing. After spending time with the new hearing aid, I realized I didn’t have a memory problem but it only seemed that way, for how could I possibly remember something I never heard in the first place? A new family doctor gradually took me off the Aricept, and I have the usual memory problems, but nothing more serious than what my contemporaries experience on a daily basis. I am also much more outgoing with my neighbors because I can hear them loud and clear.
I want to thank Dr. Herman for improving my life in such a positive, life affirming manner. I hope this testimonial encourages more seniors with hearing problems to come to Dr. Herman for a consultation, even if they already have hearing aids that they think they can hear out of. Why? A neighbor’s husband bought a new hearing aid, but she told me every other word out of his mouth was “what?” I suspect the problem might be the hearing aid, and not his inability to hear. Dr. Herman has the latest technology available in hearing aids to give you optimum, clear sound. Please go to her, it will change your life."
- Netie Belle D.
During difficult times it's people like you who make things easier. Thank you for your generous donation on behalf of my mother-in-law, Grace B. and thank you for your consideration surrounding her bill. You've made me a customer forever.
Dear Dr. Herman,
Just a note to let you know how pleased I am with my hearing aids. What a difference it has made in my daily life. I had a comfort level once I entered your office, you put me right at ease.
It was my lucky day when I had an ammpintment with my glacoma specialist Dr. R. Fechtner when he asked me if I was experiencing any other health isues. I mentioned some hearing difficulty as well. He immediately said I have a wonderful audiologist doctor who I would recomend highly. Well, the rest is history. I called to make an appointment with you and have been so pleased with the help you have provided me.
I always look forward to coming to your office. Your staff is lovely as well.
This is a note sent to from one patient to a prospective patient:
Here is a complete new approach, you can't go wrong. You go through a complete hearing test and the hearing aid is then set up to compensate for your hearing deficiencies, all at this visit. No time is needed to fit same to the individual ears, they go behind your ears and you walk out with them. You are under no obligation to buy them and you will be given the opportunity to try them out for a few weeks. Well my experience has been very satisfactory; I have the feeling of not wearing any hearing aid. My participation in multiple discussions have been tremendously improved and appreciated by me and those I'm talking with.
You have nothing too loose; if you are not completely satisfied you return them.
Good luck. "
- Patient W.W.
"HEAR YE,HEAR YE.....Dr. Leslie Herman, AuD., has given me opportunities that others could not. Due to her expertise and everexpanding knowledge regarding new technology for the hearing impaired......
I can use a phone, carry on a conversation, with or without bluetooth, hear my husband, my kids ,grandkids, friends, co workers and clients.....watch a movie, work as a Special Education High School teacher and as a Realtor. Leslie understands the demands of my life and has made it her mission to allow me to continue to be the active person I was at 25,50 and now 60 years old! For 35 years Leslie Herman has worked to allow me to enjoy the very full life I lead....It is without hesitation that I have referred friends and associates to Leslie and her staff. They in turn are awed with what they now enjoy. The world offers opportunities, one of them is named Dr. Leslie Herman! "
- Diane S.
"I am blown away by the performance of my old hearing aids since you adjusted them. I can only imagine how new ones would sound."
- Ron F.
"Thank you for taking the time to inspect and program my hearing aids at my last visit. Thanks too for your patience and great service over the years."
- Joel K.
"It is so refreshing to find an office where the people that work there actually know more than I do and are up to date on the latest technology! And not only that, but go out of their way to help you and make sure you're getting the service you need. I cannot say enough nice things about Holly and Dr. Herman, they are just the greatest!!!"
- Doreen K.
"I wish to take this time to commend the services of Dr. Puglisi for the hearing aids I recently purchased. Dr. Puglisi is a warm, kind and caring person. I took comfort in what she was telling me and her recommendation on the hearing aid. In today's environment and economy, these are very valuable attributes to have."
- Salvatore T.
"As a customer since 1988 at Summit Hearing Aid Center, I'm constantly impressed with the warm friendly staff management and their level of service. The performance of hearing aids being offered are always on the cutting edge of technology. Their aspirations are our possibilities in the deaf/hard of hearing world."
- Ken C.
"A note of gratitude for the tremendous service rendered by you. My new hearing aid is bringing more quality to my life. You have a very professional manner and it shows in every aspect of the client's dealings with Summit Hearing Aid.
- Josephine T.
- Child patient
Thank you for all your patience and expertise."
- Arlene B.
"Dear Dr. Herman,
I wanted to send you a brief note to tell you how very pleased I am with my recent purchase of the Oticon Hearing Aid equipment. I have waited twenty – five years for a product that enables me to hear others with clarity and to use the telephone. My wife and I can now enjoy dinner at a restaurant and converse without annoying the adjacent patrons who do not want to hear our conversation.
You have been the best vendor and you and your staff are providing outstanding services for your clients who like me have been missing out on so many simple pleasures related to hearing sounds.
Thank you for your patience and care."
- Ted L.
"Dear Dr. Herman,
Since the first visit to Summit Hearing Aid Center, I have been so pleased to have responded to the ad in New Jersey Monthly magazine. You and Holly very quickly dispelled my anxiety and made becoming a hearing aid user a most pleasant experience. Your professionalism and attention to detail is of the highest level and one which I would strongly recommend most enthusiastically.
Very truly yours,"
- William D.
"Dear Dr. Herman,
Today is May 30, 11 days since May 19 when you made fine tuning adjustments to my hearing instruments. I am writing this note to let you know how pleased I am with their performance. My ability with speech recognition, particulary of female voices, has markedly improved, as has my ability to discern directions from which I am receiving sound.
There has been a definite improvement in being able to understand a speaker in a large room where one must also deal with echo effects, such as at a church service.
Today I attended a small Memorial day get together, and I had little or no trouble understanding conversation I was involved in while in the presence of other people carrying on their own conversations.
In summary, I am very happy with the decision I made to invest in the instruments you matched to my hearing response."
- Frank Labianca
"To Dr. Leslie Herman
Since you added custom earmolds to my Oticon hearing aids. I hear like I did at my Bar Mitzwah!
- Dr. Alper, Retired Dentist
"Dear Friends at Summit Hearing Aid Center,
I want to thank all of you for your professionalism and friendship. Whenever I visit, I feel a sense of warmth and caring.
Hearing loss is a very personal thing and your expertise and knowledge have helped me to hear well again. For this, I am forever grateful.
Thank you, Leslie, Holly, Monica, et al for all that you have done for me.
- Florence Duggan
Thanks, you helped me get back much more than I thought I was missing."
- Dick Haag
Thank you for the kind help selecting and testing for a hearing aid last December.
We were impressed with your pleasant and competent service. I must say that Judy and John keep really good friends.
- Bob K
This note is long overdue. I really would like to thank you for all you've done. You've really gone way out of your to be helpful I so appreciate all you do.
I just want to say a very, very, big thank you."
- Ruth J
New Acto Pro hearing aids are incredible! I now know what "natural" sounds like again. Was sitting in crowded restaurant and speaking across a table to friends. Heard them all clearly - sorry to say. Meetings are now very Comfortable - no strain.